Privacy Statement
Your privacy is important to Carbon3 Ltd. We are committed to safeguarding the privacy of our website visitors; this privacy statement sets out how we will treat your personal information.
The Carbon3 Ltd products, (the Website) and Carbon3 Ltd mobile application (the Carbon3 Ltd App) (together with the Website form the Carbon3 Ltd Platforms) are operated by Carbon3 Ltd Limited (”we” or “our” or “us”). We are registered in England and Wales. Our company registration number is 12318554 and our registered office is 61 London Road, Maidstone, Kent, ME16 8TX, United Kingdom.
When you use Carbon3 Ltd products, the Carbon3 Ltd Platforms and any other services provided by Carbon3 Ltd, you trust us with your personal information. We take your privacy very seriously. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of the Carbon3 Ltd products and/or Carbon3 Ltd Platforms.
Personal Data Collection
Carbon3 Ltd may collect, store and use the following kinds of personal information:
- information about your computer and about your visits to and use of this websites (which may include your IP address, geographical location, browser type and version, referral source, entry page, exit page, length of visit, number of page views, route taken through this website, and similar information);
- information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
- information that you provide to us for the purpose of registering with us;
- information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
- any other information that you choose to send to us.
Using Personal Data
Personal information submitted to us via this website will be used for the purposes specified in this privacy statement or in relevant parts of the website.
We may use your personal data to:
- administer the website;
- improve your browsing experience;
- enable your use of the services available on the website;
- send to you goods purchased via the website, and supply to you services purchased via the website;
- send statements and invoices to you, and collect payments from you;
- send you general non-marketing commercial communications;
- send you email notifications which you have specifically requested;
- send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email and you can inform us at any time if you no longer require marketing communications; and
- deal with enquiries and complaints made by or about you relating to the website.
- Name and Contact Data: We collect your first and last name (or that of your children), email address, postal address, phone number, and other similar contact data.
- Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
- Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor Stripe Payment Services and you should review its privacy policies and contact the payment processor directly if you have a question relating to processing of payment data. The link to their website is here
- Location data: Any time you use our ‘Start a Charge’ feature or ‘Map’, we collect your current location data.
- Vehicle: From your vehicle registration, we determine your vehicle’s make and model.
- Financial: When you make a payment, we pass the transaction information directly to Stripe Payment Services. Follow this link to see their Privacy Policy on their website.
Why we collect it?
Personal Data: We collect your personal information to fulfil our contract with you, as set out in our Terms and Conditions.
Vehicle: We store your vehicle's make and model to help determine any faults common to a particular vehicle type.
Location: We collect your current location data to find and display chargers close to you.
How long do we retain it?
Personal Data: We keep your personal data for the term of your contract with us.
Vehicle: We retain your vehicle's make and model indefinitely (anonymised, so not linked to you in any way).
Location: Your location data is used for that single transaction only, and not stored.
Who we share it with?
Personal Data: In the case of hardware faults that we cannot resolve, with your consent we will forward your contact details to the manufacturer to continue investigation. When you order a home charger, we will forward your details to our dedicated team, to perform the installation.
How long do we keep your information?
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Personal Data Security
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Carbon3 Ltd will store all the personal data you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.
You are responsible for keeping your password and user details confidential. We will not ask you for your password except when you log in to the website.
Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy statement.
In addition, we may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy statement, we will not provide your information to third parties.
Cross-border Data Transfers
Information that Carbon3 Ltd collects may be stored and processed in and transferred between any of the countries in which we operate to enable the use of the information in accordance with this privacy statement.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.
Your Rights
In some regions, such as the EEA you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (such as the EEA), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or at the address set out below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the EEA and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here.
Privacy Statement Update
We may update this privacy statement from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy statement by email.
Other websites
The website contains links to other websites that are not under the control of and are not maintained by Carbon3 Ltd. We are not responsible for the content or reliability of the linked websites. Carbon3 Ltd provides these links for your convenience only but does not endorse the material on these sites.
Contact Us
If you have any questions about this privacy statement or our treatment of your personal information, please write to us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to 61 London Road, Maidstone, Kent, UK, ME16 8TX.
